Accepted Payment Methods
We accept several secure payment methods to make your purchase simple and convenient, including major credit cards (Visa, Mastercard, Discover), Shop Pay, PayPal, and financing through Affirm (if available at checkout).
All payments are processed through encrypted and secure payment gateways to ensure your personal and financial information remains fully protected.
Affirm Financing
Qualified customers may choose to pay over time with Affirm at checkout. Many customers are eligible for 6–12 month payment plans with 0% APR, allowing you to split your purchase into easy monthly payments.
Simply select Affirm at checkout to check your eligibility. Approval and financing terms are determined directly by Affirm.
Tax-Free Shopping
We currently offer tax-free checkout for most U.S. customers, depending on the shipping destination and applicable tax regulations. Any required taxes will be clearly shown during checkout before payment is completed.
Free Shipping
All massage chair orders include free standard shipping within the continental United States. There are no hidden shipping charges added at checkout.
Shipping upgrades or special delivery services, if requested, may involve additional charges.
Payment Authorization
By placing an order on our website, you authorize us to charge the payment method provided for the total order amount, including any applicable taxes or optional services selected at checkout.
If a payment cannot be processed or is declined, the order will not be completed until a valid payment method is provided.
Billing Information
Customers are responsible for providing accurate billing and contact information when placing an order. Incorrect or incomplete information may delay order processing.
High-Value Order Verification
For high-value purchases, we may conduct additional verification to ensure the security of the transaction. This may include confirming billing details, contacting the customer, or requesting additional verification before processing the order.
These measures help protect both our customers and our business from unauthorized transactions.
Fraud Prevention
To prevent fraudulent transactions, orders with mismatched billing and shipping information or other risk indicators may be temporarily placed on hold for review. In some cases, we may request identity verification or cancel the order if the payment cannot be validated.
Suspicious Orders & Right to Cancel
We reserve the right to refuse, cancel, or hold any order that appears to be fraudulent, unauthorized, or suspicious in nature. If necessary, orders may be canceled prior to shipment and a full refund will be issued to the original payment method.
Large Item Delivery & Freight Shipments
Massage chairs are large and heavy items that are typically shipped via freight carriers. Delivery confirmation, tracking records, and signed proof of delivery may be used as verification that an order has been successfully delivered.
Customers are responsible for ensuring that the shipping address provided is accurate and that someone is available to receive the delivery if required by the carrier.
Order Confirmation
Once payment is successfully processed and verified, you will receive an order confirmation email with the details of your purchase.
If you do not receive your confirmation email within a short time after placing your order, please contact our support team and we will be happy to assist.
Payment Disputes & Chargebacks
If you experience any issue with your order, we encourage you to contact our support team first so we can quickly resolve the problem.
Initiating a payment dispute or chargeback without first contacting us may delay the resolution process. We reserve the right to provide order documentation, delivery confirmation, and communication records to the payment provider in response to any dispute.
Pricing & Errors
While we strive to ensure all pricing and product information on our website is accurate, occasional errors may occur. We reserve the right to correct pricing errors and cancel or refund orders if necessary.