1. Warranty services include the following:
3 years of after-sales service for model A18, KZ-313, KZ-605, calculated from the date of purchase.
- First Year: Enjoy free maintenance and repair for any major defects in workmanship or materials.
- Second and Third Year: The warranty covers the cost of parts needed for repairs, and virtual assistance, and instruction videos will be provided, but labor costs are not included.
5 years of after-sales service for model KZ-L66, calculated from the date of purchase.
- First to Second Year: Enjoy free maintenance and repair for any major defects in workmanship or materials.
- Third to Fifth Year: The warranty covers the cost of parts needed for repairs, and virtual assistance, and instruction videos will be provided, but labor costs are not included.
2. WARRANTY FORFEITURE
The following situations will void the warranty for KoziSense products:
(a) Products marked as "sample" or "Not for Sale," or sold "AS IS" or sent as "prototype"
(b) Products purchased from unauthorized resellers or distributors
(c) Removal, alteration, or tampering with trademarks, serial tags, or product stickers
(d) Dismantling, mishandling, improper use, or defacing of products
(e) Unauthorized firmware upgrades without the guidance of an authorized technician
(f) Damage resulting from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty
(g) Damage due to improper working environments or operations, such as improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using the wrong power adapter, etc.
(h) Damage due to the violation of directions on safe battery handling and usage
(i) Damage due to force majeure, natural disasters, etc.
(j) Warranty is for the original purchaser only and is not transferable.
3. LIMITATION OF DAMAGES
KoziSenseis not responsible for any additional warranties or commitments promised by resellers, agents, distributors, or any third party. Customers should request written documentation to protect their rights and interests if such warranties or commitments are promised.
In addition to the warranty forfeiture situations listed above, KoziSense will not be responsible for any consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profiles, arising from or related to this limited warranty or the product. KoziSense' total cumulative liability arising from or related to this limited warranty or the product will not exceed the amount actually paid for the product by the customer.
Limited Warranty Coverage Area: KoziSense's warranty is valid only for products purchased and used within the continental United States and Canada. Products that are shipped, transported, or relocated outside of the United States and Canada will automatically void the warranty. KoziSense reserves the right to deny any warranty claims for products located outside of these covered regions. KoziSense is not responsible for providing warranty service, in-home technical support, or replacement parts for products outside of the USA and Canada.