Relaxation isnβt a luxury β itβs essential to feeling your best every day. A high-quality massage chair can ease tension, improve circulation, and help you recharge both body and mind. At KoziSense, we make finding the right chair simpleβno overwhelming catalogs, just thoughtfully designed models built for real comfort.
We focus on perfecting every detail instead of offering endless choices. Each chair is carefully crafted to meet real needs, not just fill a lineup. And our team is here to guide you with clear, honest answersβso you can choose with confidence and enjoy comfort that truly fits you.
Inside Our World of Relaxation
What Our Customers Say..
Daniel Anderson
Verified Purchase
Great massage chair customer service is even better
The shipping was faster than I expected. And free inside delivery is a big plug since this chair is pretty heavy but thankfully it doesnβt require any assembly! Iβve tried different models at about same price point, but they were all pretty small and couldnβt fit me well. I am about 5β10, but 270lb, this chair fits me very well! Itβs actually bigger than it looks in the picture, and it feels very high quality made. I stayed in the chair for about one hour to try out all functions, but still got some questions. So I emailed them but didnβt expect to get the reply within 10 mins! After a week, their customer support even reached out to me again and asked if I still had any questions or issues regarding the chair. Wow! Thatβs definitely the best customer service Iβve ever experienced. I am working from home so I placed the chair next to my desk, so I can always get a fast relax after few hours of work lol. Itβs worth pointing out that the Bluetooth speakers are really good, and they put many relaxing music in the program, so you donβt need to connect your phone if you want to listen to something relaxing, just hit the play button. I am now thinking about buying another one for my parents. Itβs a great investment for your health.
SJ
Verified Purchase
KZ313 (KZ - 313) KoziSense AMAZING!
Holy ****
This chair is AMAZING!
If you are reading this review look no further! I didnβt find any review of this product online so I decided to make my own. Any person with any back pain, questioning a massage chair, insecurities, etc.etc. buy this chair.
Please watch my full video. But in all reality this is an amazing product, supported by an amazing company, backed by even better customer service.
Danny was amazing!!!!
So amazing!
You can even use your HSA for this chair with a proper LMN (letter of medical necessity) and quit frankly EVERYONE would benifit from this massage chair.
Look no further....if you doubt my review just try to reach out to the company. I guarantee KoziSense will treat you like a human. Unlike the others...buy a true US product backed by real people....
**UPDATE** : We have had the chance to try out other massages and modes. And other people have tried it as well. Everyone agrees 10/10. Talk to your health care provider, ask them to sign a LMN (letter of medical necessity) you can even type on up for them (Chat GPT helps), then you can use your HSA.
Emily Rodriguez
Verified Purchase
Very happy with this chair
Weβve had this chair for a little while now and I figured Iβd say something about it. Took me a while to actually buy it. We both retired a few years back and these days I try not to spend money unless Iβve really thought it through. My wife was already on board way before I was. Before I ordered it I did send them a couple emails, just had a few questions. Honestly didnt expect much, figured Iβd hear back the next day or somethin, but they got back to me pretty fast. And then again when I asked another thing. Not those generic answers either, felt like someone actually read what I wrote. That kinda stuck with me. Delivery was another thing I was a little worried about. Big heavy chair and me and my wife arent really in the business of hauling stuff around anymore. I was already thinkin Iβd have to call my son but they ended up bringing it into the house which helped a lot. That part alone was worth it to me. As far as the chair, yeah weβve been using it most evenings. My back tends to act up later in the day, probably from years of sitting wrong or who knows what, and the heat on the back actually feels real good. Not too much, just enough to kinda loosen things up. I will say too, it feels roomier than one we tried at a store a while back. That one I remember thinking βwell this isnt gonna workβ after like 15 minutes. This one I can sit in longer without feeling all cramped up. Anyway, Iβm not gonna over sell it. Itβs a good chair, does what it says. But honestly what stuck out to me was how easy everything was with the company. These days that matters more than it used to. Funny enough, neighbor came by the other day, tried it for a few minutes and next thing I know heβs asking me where I got it. So yeah no complaints here. Glad we ended up getting it.
David
Verified Purchase
Easily the best chair Iβve tried
I dont usually write reviews, but figured this one deserved it. I'm middle aged with bad neck, shoulder, feet problems and I've sat in more massage chairs than I probably care to admit. This one though, its just on another level. The dual core 4D + 3D thing is not just marketing fluff. You can actually feel the difference right away. It's way more precise and deep, but still smooth somehow. Honestly the closest thing I've felt to an actual human massage. The auto programs are really well thought out too, not random or robotic like a lot of chairs. It feels intentional, like someone knew what they were doing when they designed them. The leather surprised me too. Most chairs I've tried have that fake, plasticky feel. this one is soft and smooth, almost like high end car seats. Looks great in the room as well, doesnt scream "massage chair" if that makes sense. Design wise, its just beautiful. Very modern, clean, and luxury looking without being over the top. My wife actually likes how it looks, which says a lot. One thing I didnt expect but really like are the extra airbags around the back and hips. They add this compression that makes everything feel more complete. Hard to explain, but it makes a difference. Delivery was also way better than expected. I thought I was just getting curbside drop off (which I was not looking forward to dealing with), but they upgraded it for free. Guys brought it inside, unboxed it, and even took all the packaging away. Super smooth process. Customer service has been great too. I had a few questions before and after ordering, and they got back to me really fast every time. Clear answers, no runaround. They even followed up through the whole process which I appreciated. All in all, yeah its not cheap, but you get what you pay for here. I've tried a lot of chairs and this is easily the best one I've owned.
LisaMartinez
Verified Purchase
Really impressed with this chair, well worth it!
I've tried a few massage chairs over the years (buddy of mine has one, plus I've sat in a couple at the mall), and most of them are kinda.. whatever. This one tho actually surprised me First thing, the 4D massage. I didn't really know what that meant going in, sounded like marketing tbh, but it actually hits pretty deep. Like the rollers dont just glide over your back, they kinda dig in a bit. not in a bad way, just feels more real. Got right into my shoulders and lower back which is where im always tight. The deep zero gravity thing is also legit. When it leans back and your legs come up, you just melt into it. Takes the pressure off your back and makes the whole massage feel stronger. Not gonna say it's exactly the same as a real massage therapist, but honestly it's the closest compared to other chairs. My fav is probly the thai stretch setting. It does this slow pulling/stretching thing while its working your back and it just feels good, especially after sitting all day. Helps loosen up my hips which are always stiff. One thing I gotta mention, customer service was actually really good. After I ordered, they reached out asking if I had hardwood floors cause the chair is heavy. I said yeah, and they sent me a mat for under it so it wouldnt scratch anything. Wasn't expecting that at all. I usually sit in it like 15-20 mins at night and it just resets everything. Back, shoulders, all that. If your into a stronger massage and like the stretching aspect, I'd say this one's worth a look, definitely better than most I've tried. Pretty happy with it
Mike
Verified Purchase
Well worth the money!
Extremely well built. Heavy! It will totally relax you. I hand noticed the bad reviews on this never say "verified purchase" , seems fishy to me. I love it, american company located in Ontario, California. They have a show room etc. That have been in business for a long time,20 25 years. I bought this brand because the other models they sell have very high reviews also, and they have an actual phone number and teal customer service unlike 90% of the other knock off brands sold online. It's really next level quality, and comfort. The airbags are crazy strong on high. You can adjust pretty much everything to your liking on the touch screen or press one button and it runs on auto and many other modes. It massages all the way down under you butt and the back of your legs all the way to the back of your head. It's good for big and tall folks too. I'm a pretty big dude and it's plenty big for me, my wife is 5' 6" and it fits her too. It auto adjust to your body somehow when you first get in it. It's super nice and zero assembly. Not one bolt, nothing. If you order this i highly recommend paying the 20 bucks for room of choice delivery. It's worth 100 bucks easy. This thing comes in a massive box. So much packaging is nuts.
Cinnamon Ramsey
Verified Purchase
HIGHLY RECOMMEND!!! Conquers pain and stress!!!
I bought this chair to help with herniated disc pain in my lower back and neck, and it has exceeded my expectations!!!
It has provided pain relief and relaxation with its numerous different massage modes. The heating feature is outstanding, and melts away stress.
The chair's mechanism is quiet and smooth, allowing for me to focus on its benefits, and its operation couldn't be easier with its option of either using the simple touchscreen, or by voice control...just tell it what massage you want and it does it!
The fit and finish of the chair is great, with quality materials and excellent build quality. Setup was a breeze, consisting of removing its box, folding down the leg/feet extension, attaching the touchscreen and plugging it in.
What truly sets Kozisense apart though is their customer service!!! I've been blown away with how responsive they've been when I needed assistance and had questions. They were very helpful and got back to me immediately, which is almost unheard of these days. I cannot say enough nice things about their support staff!!!
I HIGHLY recommend Kozisense!
Sprinkle Me Sugar
Verified Purchase
Amazing! My best friend!
This chair has become my best friend. It looks beautiful. It was easy to wheel into the house. We unpackaged it at the front door and just rolled it up over the ledge and right into place. It has a ton of settings to choose from. It has a heating option too.! I had a really bad hip. I could hardly walk and I thought that I may end up having to have surgery and just about two weeks of sitting in my massage chair my hip is 95% better. The best purchase Iβve ever made.
William
Verified Purchase
Easily the best chair Iβve tried
I dont usually write reviews, but figured this one deserved it. I'm middle aged with bad neck, shoulder, feet problems and I've sat in more massage chairs than I probably care to admit. This one though, its just on another level. The dual core 4D + 3D thing is not just marketing fluff. You can actually feel the difference right away. It's way more precise and deep, but still smooth somehow. Honestly the closest thing I've felt to an actual human massage. The auto programs are really well thought out too, not random or robotic like a lot of chairs. It feels intentional, like someone knew what they were doing when they designed them. The leather surprised me too. Most chairs I've tried have that fake, plasticky feel. this one is soft and smooth, almost like high end car seats. Looks great in the room as well, doesnt scream "massage chair" if that makes sense. Design wise, its just beautiful. Very modern, clean, and luxury looking without being over the top. My wife actually likes how it looks, which says a lot. One thing I didnt expect but really like are the extra airbags around the back and hips. They add this compression that makes everything feel more complete. Hard to explain, but it makes a difference. Delivery was also way better than expected. I thought I was just getting curbside drop off (which I was not looking forward to dealing with), but they upgraded it for free. Guys brought it inside, unboxed it, and even took all the packaging away. Super smooth process. Customer service has been great too. I had a few questions before and after ordering, and they got back to me really fast every time. Clear answers, no runaround. They even followed up through the whole process which I appreciated. All in all, yeah its not cheap, but you get what you pay for here. I've tried a lot of chairs and this is easily the best one I've owned.
Gigi7
Verified Purchase
Very relaxing after 20 minutes use
This 4D massage chair is not kidding! It does give very deep tissue massage for neck and shoulder and back. Thai stretching mode is a must use for me every day. Highly recommend!
SummerY
Verified Purchase
THIS IS MY BABY!
WOW this chair is AMAZING!! It also looks supppper luxury and great match to my room! I felt asleep in the chair within 10 mins of use.
Iris
Verified Purchase
Love the extra room inside and the soothing heatοΌ
A friend recommended the KoziSense A18 massage chair to us, but my husband is pretty tall (around 6β1β), so that model didnβt quite fit him right. Then we saw the new KZ313 had just come out β perfect timing! We called KoziSense customer service and asked a bunch of questions. Danny, the rep, spent almost an hour walking us through everything, from the massage settings to what the βheated jade stoneβ actually means. Super patient and helpful!
The chair arrived in less than five days, and the delivery guys were really friendly. The size is perfect for my husband β he says even someone 6β3β or 6β4β could fit comfortably. It definitely feels roomier than most massage chairs weβve tried, and itβs incredibly comfortable. The heated jade stone feature is a total game changer. My husband used it for over 40 minutes the first time and said his whole back and hips felt relaxed, and his back was nice and warm afterward.
Iβm about 5β6β, and the space inside feels huge for me. The manual shoulder adjustment feature makes it easy to get the perfect fit for my height. I used it for 20 minutes and literally fell asleep in the middle of the massage β itβs that relaxing.
Weβve had it for almost a month now, and as the weatherβs getting cooler, we honestly canβt live without it. It feels like curling up in a warm, cozy blanket. Highly recommend this chair to anyone thinking about it
Frequently Asked Questions
Find answers to common questions about our policies and services
We offer a 30-day free return policy if there are any defects or damage during transportation. We will arrange for the truck company to pick up the chair from your house. For more details, please check HERE
Standard shipping typically takes 3-5 business days. Yes, the truck company will call you to make a delivery appointment with you before deliver the chair.
We work with handymen and technicians across the country. Once we receive a service case, we usually ship out the necessary parts the next day. After you receive the parts, weβll schedule a convenient time for the repair visit. In most cases, your issue will be fully resolved within a week.
All of our chairs come with at least 1-year fully warranty (labor + parts), 2 more years free parts and virtual assistance. For higher end chair, the full service warranty will be 2 -3 years, and 3 more free parts warranty.
We are based in Sunnyvale, California, the heart of Silicon Valley. We have showrooms in Southern California and Bay Area. For other states, more showrooms will be coming soon.
